Refund policy

caféAtaraxia — Return & Refund Policy

At caféAtaraxia, we sell freshly prepared food, baked goods, cakes, bagels, and specialty roasted coffee beans. All products are perishable consumables. We do not accept returns or offer refunds for change of mind.

Online Orders — Perishable Exemption

Although orders are placed through our website, all products sold by caféAtaraxia are perishable goods with a limited shelf life. Under EU Directive 2011/83/EU, such goods are explicitly exempt from the 14-day right of withdrawal. By placing an order, you acknowledge and accept this exemption.

Click & Collect — Uncollected Orders

Orders must be collected in person from our Lisbon location within 48 hours of receiving your ready-for-collection notification. Orders not collected within this window will be forfeited without refund. No exceptions will be made for perishable items that have passed their optimal freshness period.

Defective or Incorrect Products

If a product is defective, spoiled upon collection, or substantially different from what was ordered, we will offer one of the following remedies at our discretion: a replacement product, a store credit, or a full refund. Issues must be reported at the time of collection or within 24 hours by contacting us at cafeataraxiapt@gmail.com using "Defective or Incorrect Products" as the subject.

Payment

Payment is taken in full at the time of placing your order online. We do not offer payment on collection.